Return & Refund Policy

Last updated: August 14, 2026

At FALINLOVE, many of our products are made especially for you and personalized according to the details you provide. Because personalized and custom-made items cannot normally be resold, please review your order carefully before completing your purchase.

Personalized & Custom-Made Items

All personalized, embroidered, monogrammed, and made-to-order products are considered final sale.

We do not accept returns, exchanges, or refunds for personalized or custom-made items due to:

• Change of mind

• Ordering the wrong size, color, style, or quantity

• Incorrect spelling, initials, names, dates, or other personalization information provided by the customer

• Personal preference regarding the appearance, placement, or size of personalization when the item has been produced according to the selected options

• Delays caused by an incorrect or incomplete shipping address provided by the customer

Please carefully review all personalization details, sizing information, colors, and shipping information before placing your order.

Order Changes & Cancellations

Because custom orders may enter production shortly after they are placed, changes or cancellations are not guaranteed.

If you notice an error in your order, please contact us as soon as possible.

If production has not yet started, we may be able to make a change or cancel the order. Once production or personalization has begun, the order cannot normally be changed or cancelled.

Damaged, Defective, or Incorrect Items

Although personalized products are generally non-returnable, we will make things right if there is a problem caused by us.

Please contact us if:

• Your item arrives damaged

• Your item has a manufacturing defect

• You receive the wrong product

• The personalization does not match the information submitted with your order

• An item is missing from your order

We recommend contacting us within 7 days of delivery so that we can resolve the issue as quickly as possible.

Please include:

• Your order number

• A clear description of the issue

• Clear photographs of the item

• Photographs of the packaging if the item was damaged during delivery

After reviewing the issue, we may offer an appropriate resolution, including a replacement, remake, partial refund, or full refund, depending on the circumstances.

This notification period does not limit any rights you may have under applicable consumer protection laws.

Customer Personalization Errors

Customers are responsible for reviewing all personalization information before submitting an order.

FALINLOVE is not responsible for spelling errors, incorrect names, initials, dates, sizes, colors, or other customization details entered or selected by the customer.

If an item is produced correctly according to the information submitted with the order, it will not qualify for a refund, return, or free replacement.

Sizing

Please review the size guide carefully before ordering.

Because personalized products are made specifically for each customer, we cannot accept returns or exchanges when the customer selects an incorrect size.

If the item received differs materially from the measurements or specifications stated on the applicable product page, please contact us so we can review the issue.

Color & Appearance

Colors may appear slightly different depending on screen settings, lighting, photography, fabric batches, and manufacturing variations.

Minor variations that do not materially affect the quality or function of the product are not considered defects.

Shipping Damage

If your package arrives visibly damaged, please photograph both the packaging and the product before discarding any packaging materials.

Contact us as soon as possible with your order number and photographs so we can investigate and determine the appropriate resolution.

Lost or Undelivered Packages

If tracking indicates that your package has not been delivered within the expected delivery period, please contact us.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

FALINLOVE is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

Refunds

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

Shipping fees are generally non-refundable unless the refund results from an error by FALINLOVE or otherwise required by applicable law.

Returns Without Authorization

Please do not send products back to us without contacting us first.

Because most FALINLOVE products are personalized, unauthorized returns may not be accepted or refunded.

If a return is required as part of an approved resolution, we will provide the appropriate return instructions.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where applicable law provides you with additional rights regarding defective, damaged, incorrectly described, or non-conforming goods, those rights will continue to apply.

Contact Us

If you have any questions about your order or this Return & Refund Policy, please contact us through the contact information provided on our website.

FALINLOVE
falinlove.com