Shipping Policy

Last updated: August 14, 2026

At FALINLOVE, many of our products are personalized or made to order. Because customization requires additional production time, please review the information below before placing your order.

1. Order Processing

Personalized and custom-made products require processing before shipment.

Processing time includes preparing the product, completing personalization or embroidery, performing quality checks, and preparing the order for shipment.

Estimated processing times may vary depending on:

• The product ordered

• The type of personalization

• Order quantity

• Seasonal demand

• Availability of materials

• Holidays or promotional periods

Any estimated processing time shown on the product page is an estimate and does not include shipping transit time.

Once your order has entered production, changes or cancellations may no longer be possible.

2. Estimated Delivery Time

Total delivery time generally consists of:

Processing Time + Shipping Transit Time

Estimated delivery dates or shipping times displayed on our website or at checkout are estimates only unless expressly stated otherwise.

Delivery times may vary depending on the destination, shipping method, customs processing, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

We recommend placing time-sensitive orders, including bridal, wedding, birthday, anniversary, and event-related orders, as early as possible.

FALINLOVE cannot guarantee delivery by a specific event date unless such a guarantee is expressly confirmed in writing.

3. Shipping Destinations

We currently ship only to destinations available for selection at checkout.

Shipping availability may vary by country or region.

If your country or region is not available during checkout, we are currently unable to ship your order to that destination.

We reserve the right to add, remove, or temporarily suspend shipping destinations when necessary.

4. Shipping Rates

Shipping charges are calculated or displayed during checkout based on factors that may include:

• Shipping destination

• Order value

• Product type

• Package size or weight

• Available shipping method

Where free shipping is offered, any minimum purchase requirement or other applicable conditions will be displayed on our website or during checkout.

Shipping promotions may be modified or discontinued at any time unless otherwise stated.

5. Tracking Information

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after a tracking number has been issued.

Tracking information may occasionally take several business days to display movement, particularly for international shipments.

A lack of immediate tracking updates does not necessarily mean that the package has not been shipped.

6. International Shipping

International orders may pass through customs in the destination country or region.

Customs processing may cause delays that are outside FALINLOVE's control.

Depending on your destination, additional taxes, customs duties, import fees, brokerage charges, or other government-imposed charges may apply.

Where such charges are not collected at checkout, the customer is responsible for paying them unless otherwise required by applicable law.

FALINLOVE does not control customs authorities and cannot guarantee how long customs clearance will take.

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Telephone number

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been shipped, but address changes cannot be guaranteed once processing or shipment has begun.

8. Incorrect or Incomplete Addresses

FALINLOVE is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or other customer-related delivery issue, additional shipping charges may apply if reshipment is requested.

Original shipping charges may not be refundable in such circumstances.

9. Failed Delivery and Returned Packages

If a carrier is unable to deliver your package, the package may be:

• Held at a local collection point

• Returned to the carrier facility

• Returned to the sender

Customers are responsible for following carrier instructions regarding delivery attempts or collection deadlines.

If an order is returned to us, please contact us so we can determine the available options.

Because personalized products are made specifically for each customer, a returned personalized order does not automatically qualify for a refund.

10. Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.

We may review the tracking information and, where appropriate, contact or request an investigation from the shipping carrier.

If a package is confirmed lost during transit, we will determine an appropriate resolution based on the circumstances, which may include replacement, reshipment, store credit, or refund.

11. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around the delivery location

• Check with household members

• Check with neighbors where appropriate

• Check your mailbox, reception area, parcel locker, or building management

• Contact the shipping carrier

If you are still unable to locate the package, please contact us so we can review the situation.

A carrier's confirmed delivery record may be considered when reviewing claims involving packages marked as delivered.

12. Damaged Packages

If your order arrives damaged, please retain the product and packaging and contact us as soon as possible.

Please provide:

• Your order number

• Photographs of the damaged product

• Photographs of the outer packaging

• Photographs of any damaged shipping labels or packaging where relevant

This information helps us investigate the issue and determine an appropriate resolution.

Please also refer to our Return & Refund Policy for additional information regarding damaged or defective products.

13. Multiple Shipments

In some cases, items within the same order may be shipped separately.

You may therefore receive:

• Multiple packages

• Multiple tracking numbers

• Packages arriving on different dates

Receiving part of your order does not necessarily mean that the remaining items are missing.

14. Shipping Delays

Although we make reasonable efforts to fulfill and ship orders promptly, delays can occasionally occur because of circumstances outside our reasonable control, including:

• Customs inspections

• Severe weather

• Carrier disruptions

• Transportation delays

• Public holidays

• Peak shopping periods

• Natural disasters

• Government restrictions

• Labor disruptions

• International transportation interruptions

We are not responsible for reasonable delays caused by circumstances outside our control, except where applicable law provides otherwise.

15. Event-Date Orders

Many FALINLOVE products are purchased for weddings, bridal parties, honeymoons, birthdays, anniversaries, holidays, and other special occasions.

Customers are responsible for allowing sufficient time for both customization and delivery.

We strongly recommend ordering well in advance of your event date.

Providing an event date in an order note or message does not constitute a guaranteed delivery commitment unless expressly confirmed by FALINLOVE.

16. Shipping Fees and Refunds

Original shipping charges are generally non-refundable unless:

• The order was cancelled before shipment where cancellation is permitted

• We shipped an incorrect item

• The product was materially defective or damaged due to circumstances for which we are responsible

• A refund of shipping charges is otherwise required by applicable law

Any approved refund will normally be returned to the original payment method.

17. Refused Shipments

If a customer refuses delivery without prior authorization, any resulting return shipping, customs charges, duties, or carrier fees may be deducted from any refund that may otherwise be available, to the extent permitted by law.

Personalized or custom-made products generally remain subject to our final-sale policy.

18. Force Majeure

We will not be responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government action, transportation interruptions, epidemics, pandemics, carrier disruptions, or other comparable events.

Nothing in this section limits rights that cannot legally be excluded.

19. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or limit any statutory consumer rights that cannot legally be excluded.

Where applicable consumer protection law provides additional rights, those rights will continue to apply.

20. Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact us using the contact information provided on our website.

When contacting us about an existing order, please include your order number whenever possible.

FALINLOVE
Website: falinlove.com